Swimlab International

Merve Sancak

2026-03-03

Google

Unfortunately, our overall experience with the centre was not positive. We booked an intensive hydrotherapy programme well in advance, but later needed to request changes due to significant medical circumstances. Despite giving several months’ notice and explaining the health-related reasons, we were told bookings could only be moved once and that only a partial refund would apply. No flexibility or exception was considered. During an already stressful medical period, this felt unnecessarily rigid and added extra pressure.

During the programme itself, most sessions took place in a shared pool with multiple children, therapists, and parents. The environment was often busy, loud, and overstimulating. While this setup may work for some children, it wasn’t suitable for a child with sensory sensitivities. The noise and activity made it difficult to engage, and sessions were frequently distressing rather than therapeutic. Sessions with fewer people in the pool were noticeably more successful, which highlighted how important a calmer environment would have been.
When we shared this feedback with management, we were told that the programme “isn’t for everyone.” This felt dismissive rather than supportive. We had hoped for a more collaborative and understanding response, especially in a setting designed for children with additional needs.
There are clearly caring therapists here, but the centre’s policies and structure feel quite inflexible. For families with complex or changing medical needs, this may not be the right fit.

George Donnelly

2024-04-16

Google

This was our grandson Leo’s 4th visit and once again he responded brilliantly to the programme Paul etc set out for him. Great work from all involved

Klaus Bachmann

2022-08-30

Google

Paul and Kris did a fantastic job with our daughter Heidi: they made the program fun, customized the therapy around her needs and gave us great ideas and exercises for home! It was definitely worth the trip which we combined with a vacation for the rest of the family. Great job, Paul and Kris! Thank you!

David Browne

2022-01-01

Google

I have watched Paul and kris wonderful guys they give their heart ❤ Godbless see you soon

Heidi Plom

2018-01-02

Google

We could not ask for more from Paulo and Kris at Swim Lab Lanzarote. The support and care they give to my son Flynn goes over and beyond anything we could have expected. Flynn suffers with a form of muscular dystrophy called LGMD type 2a and needs constant rehabilitation training to keep him mobile. What Paulo and Kris give to Flynn is confidence in himself and a belief in his capabilities both physically and mentally. The time they spend with him is invaluable to us and as we look forward to his next big operation in 2018 we feel supported and cared for.